Thank you for visiting and shopping at Playing With Pleasure. The following are the terms and conditions that constitute our Shipping Policy.
Domestic/International Shipping Policy
Shipment processing time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges and estimated delivery dates for your order will be calculated and displayed at checkout.
Regular postage is free for North American customers with orders over $50.00 CAD. Please note that the free shipping method does not include tracking.
Please note that delivery delays can occasionally occur.
Here at Playing With Pleasure, we work with: Canada Post. If you prefer a specific carrier please let us know, we’d be happy to help.
Shipment Exceptions
Playing with Pleasure ships worldwide with the exceptions of Saudi Arabia, United Arab Emirates, Thailand, Vietnam, Malaysia, India, Maldives, and other areas that prohibits the sale/possession of sex toys. Please be familiar with your region’s laws.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note most regular shipping options DO NOT include shipping but will give a rough estimate upon checkout.
Customs, Duties and Taxes
Playing With Pleasure is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Ownership
Playing With Pleasure expresses ownership of package contents until the customer receives it through the carrier’s delivery process. Please contact Playing With Pleasure regarding any damages.
Please save all packaging materials and damaged goods before filing a claim. Please document and sent images via Playing With Pleasure’s “Contact Us” page found on the home page.
Returns Policy
We do not accept returns due to the nature of our products but feel free to contact us if you have issues!
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